Median Inc logo
Whirl

Terms of Service

Whirl

Last updated: 16 June 2026

Welcome to Whirl. These Terms of Service ("Terms") are a legal agreement between you and Median Software, a sole trader based in Australia, trading as "Whirl by Median Software" ("Whirl", "we", "us", or "our"). They govern your access to and use of the Whirl website, applications, and related services (together, the "Service").

Please read these Terms carefully. By creating an account, accessing, or using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, please do not use the Service.

1. Who we are

The Service is operated by Median Software, a sole trader established in Australia. You can reach us at any time at support@median.software.

2. Eligibility

You must be at least 13 years old to use Whirl. If you are under the age of majority in your place of residence (typically 18), you may only use the Service with the involvement and consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

By using the Service, you represent and warrant that you meet these requirements and that you are not barred from using the Service under any applicable law.

3. Your account

To use most features of Whirl you need an account. Account creation and sign-in are handled by our authentication provider, Clerk. You are responsible for:

  • providing accurate and current information;
  • keeping your login credentials confidential; and
  • all activity that occurs under your account.

Please notify us promptly at support@median.software if you suspect any unauthorised use of your account. We are not liable for losses arising from your failure to safeguard your credentials.

4. The Service

Whirl is an AI-powered conversational assistant. It lets you chat with a range of large language models across different capability tiers, organise conversations into threads, attach files, use live web search, and personalise responses through saved preferences.

We are continually improving Whirl. We may add, change, suspend, or remove features at any time. Some features depend on third-party providers (see Section 9) and may change or become unavailable outside our control.

5. Plans, billing, and payments

Whirl offers a free tier and several paid subscription plans (currently Free, Mini, Turbo, and Mega). Billing and subscription management are handled by our billing provider, Autumn, with payments processed by Stripe. We do not store your full payment card details.

  • Usage. Paid plans include a pool of usage that is consumed as you send messages. You may also be able to purchase additional "extra usage" top-ups. Usage is drawn from your plan's pool first and, where applicable, from any extra usage balance.
  • Renewals. Paid subscriptions renew automatically each billing cycle until cancelled. By subscribing, you authorise us (through Stripe) to charge the applicable fees on a recurring basis.
  • Upgrades, downgrades, and cancellation. You may change or cancel your plan at any time. Changes are generally prorated automatically. If you cancel, you will typically retain access to your paid features until the end of the current billing cycle, after which you move to the Free plan.
  • Prices and taxes. Prices are shown in the currency indicated at checkout and may be exclusive of applicable taxes (such as GST), which may be added. We may change our prices; we will give reasonable notice of changes that affect your subscription, and changes will not apply retroactively.
  • Refunds. Except where required by law (including the Australian Consumer Law — see Section 16), fees are non-refundable. If you believe you have been charged in error, contact us at support@median.software.

Promotional pricing or usage-multiplier events are temporary and offered at our discretion.

6. Acceptable use

You agree not to use the Service to:

  • break any law, or infringe anyone's rights (including privacy or intellectual property rights);
  • generate or distribute content that is unlawful, harmful, harassing, hateful, defamatory, or that sexually exploits or endangers minors;
  • create malware, attempt to gain unauthorised access to any system, or interfere with the integrity or performance of the Service;
  • attempt to reverse engineer, scrape, or circumvent any usage limits, security, or access controls of the Service;
  • resell, sublicense, or commercially exploit the Service without our written permission; or
  • use the Service to develop a competing product, or in any way that violates the acceptable-use policies of our underlying model or infrastructure providers.

We may investigate and take appropriate action, including removing content and suspending or terminating accounts, for any violation of these Terms.

7. Your content

"Your Content" means the prompts, messages, files, and other materials you submit to the Service, and it remains yours. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, and display Your Content solely to operate, secure, and improve the Service and to provide it to you — including sending it to the third-party providers described in Section 9 so they can generate responses.

You are responsible for Your Content and represent that you have the rights necessary to submit it and that doing so does not violate any law or these Terms. Do not submit content you are not permitted to share, and avoid submitting sensitive personal information you would not want processed by third-party AI providers.

8. AI-generated output

Whirl uses large language models to generate responses ("Output"). You should be aware that:

  • Output may be inaccurate, incomplete, outdated, or offensive, and may not reflect our views. Always verify important information independently.
  • Output is not professional advice (legal, medical, financial, or otherwise). Do not rely on it as a substitute for a qualified professional.
  • Given the nature of machine learning, Output may not be unique, and similar Output may be generated for other users.
  • As between you and us, and to the extent permitted by law, we assign to you our rights in the Output for your conversation. You are responsible for your use of Output and for ensuring it complies with applicable law.

9. Third-party services

The Service relies on third parties to function. By using Whirl, you acknowledge that your data may be processed by these providers under their own terms and privacy policies, including:

  • Clerk — authentication and account management;
  • OpenRouter and the underlying AI model providers it routes to (which may include providers such as Anthropic, OpenAI, and Google) — generating AI responses;
  • Exa — live web search;
  • Autumn and Stripe — billing and payment processing;
  • PostHog — product and usage analytics; and
  • Convex — backend database and file storage hosting.

We are not responsible for third-party services, and their availability or terms may change. See our Privacy Policy for more detail on how your data is handled.

10. Intellectual property

The Service, including its software, design, logos, and branding (but excluding Your Content and Output), is owned by Median Software and its licensors and is protected by intellectual-property laws. These Terms do not grant you any right to our trademarks or branding. We grant you a limited, revocable, non-exclusive, non-transferable licence to use the Service in accordance with these Terms.

11. Feedback

If you send us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free licence to use it for any purpose without obligation to you.

12. Suspension and termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access, with or without notice, if you breach these Terms, if required by law, or if we reasonably believe your use poses a risk to the Service or others. On termination, your right to use the Service ends. Provisions that by their nature should survive termination (such as Sections 7, 10, 13, 14, 15, and 18) will survive.

13. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free, or that Output will be accurate or reliable. This Section is subject to Section 16.

14. Limitation of liability

To the maximum extent permitted by law, and subject to Section 16, Median Software will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to the Service. Our total aggregate liability for all claims relating to the Service will not exceed the greater of (a) the total amount you paid us for the Service in the three (3) months before the event giving rise to the claim, or (b) AUD $100.

15. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Median Software from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your Content, your use of the Service, or your breach of these Terms.

16. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that you may have under the Australian Consumer Law or other applicable law that cannot lawfully be excluded. Where our liability for failing to comply with such a guarantee can be limited, our liability is limited (at our option) to re-supplying the relevant services or paying the cost of having them re-supplied.

17. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you (for example, by posting the updated Terms with a new "Last updated" date or by notifying you in-app). Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

18. Governing law and disputes

These Terms are governed by the laws of Australia, without regard to conflict-of- laws principles. You agree to submit to the non-exclusive jurisdiction of the courts of Australia for any dispute arising out of or relating to these Terms or the Service. Nothing in this Section limits any mandatory consumer-protection rights available to you in your place of residence.

19. Contact us

Questions about these Terms? Get in touch:

Median Software — Whirl by Median Software Email: support@median.software